![]() ![]() We recommend that the USB cable you use supports the following specifications:.(If you are using a USB hub, remove it and connect your Brother machine directly to the computer.) Disconnect both your Brother machine and the computer and reconnect. Try disconnecting and reconnecting the USB cable on from both ends.STEP 2: Check the connection of your Brother machine and the computer If an error is displayed, go to the Troubleshooting section and find a solution. Check if the LCD display or LED indication of your Brother machine is not showing some error.Make sure that your Brother machine is turned on. ![]() STEP 1: Check the status of your Brother machine ![]() Make sure that the Device Manager recognizes your Brother machine (only for Windows Users).Restart your Brother machine and the computer.Check the connection of your Brother machine and the computer.Check the status of your Brother machine.If you have a different setup, you'll have to follow different instructions, which you can find (along with those above) in a video walkthrough from Microsoft.įor more, check out all the new features coming in the Windows 10 spring 2021 update, and tips to help you become a Windows pro.Do the following steps to solve the problem: This should mitigate the issue for 32 bit apps on a 64 bit OS. In the dialog box that pops up, you should see Direct under Attributes. Run the first command again by hitting the up arrow, and pressing enter. Next to Windows\system>, type rundll32 printui.dll,PrintUIEntry /Xs /n "KX driver for Universal printing" attributes direct (again, you'll need to replace that with the name of your driver). If it does not say Direct, you'll have to fix it by closing out of the dialogue box, and running another command. This will open the printer user interface dialog box.ĥ. To check driver setting availability, next to Windows\system>, write the run DLL command: rundll32 printui.dll,PrintUIEntry /Xg /n "KX driver for Universal printing" (you'll need to replace KX driver for Universal printing with your driver name). Go to Start, and search for Command Prompt. Check that you have the driver that has the issue installed (for example, KX driver for Universal printing).ģ. Go to Start > Settings, and search for Printers
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